FAQs

ATM / Debit Cards

1. Is there a limit on my debit card?

   Yes, there is a $500 daily ATM withdrawal limit. For point-of-sale transactions, there is a $1,500 daily limit for personal cards and $2,500 for business cards.

2. Is there a limit on my ATM card?

   Yes, there is a $300 daily ATM withdrawal limit.

3. Does New Tripoli Bank cover foreign ATM fees?

   Yes, we reimburse our customers up to $7.00 per month per account and we never charge you additional fees for using another ATM machine!

4. How can a customer change their PIN on a debit or ATM card?

   You can telephone 800-992-3808 or you can also change it directly through a New Tripoli Bank ATM.

5. What should I do if I’ve lost my ATM/debit card?

   During business hours, contact the bank at 610-395-8834 or after hours call 833-337-6075. You can also deactivate your card through the online banking tool.

6. I have a debit card transaction on my account that I did not do or authorize, what should I do?

   First, you should contact the merchant to dispute the charge and ask for a credit. If they refuse to issue a credit, you can bring in our EFT Dispute Form to one of our branch offices. You may also fax this signed form to 610-395-9435 or email it to us at contactus at newtripolibank dot net. Consumers have 60 days after the statement on which the transaction appeared to notify the bank per Regulation E.

7. Is there a limit on the number of accounts that I can put on my ATM/debit card?

   Up to 16 accounts can be connected to your card. However, only the primary account can be accessed at a non-New Tripoli Bank ATM location.

8. How old must I be to get a debit card?

   You must be at least 16 years old to get a debit card. 16-year-olds require a parent's signature on both the account and the debit card application.